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As part of Joint Commission on Accreditation of Health Care Organizations survey preparation, two prospective, interventional studies were conducted. The first study compared the hospital staff that participated in survey‐readiness rounds to staff that did not. The second study compared the scores before and after the educational in‐service of the group that had not participated in these rounds. The mean total score of the rounds group was 92 per cent and for the no‐rounds study group before in‐service education was 85 per cent. The difference was statistically significant. The no‐rounds group’s mean total score rose 14 per cent after in‐service education. In‐service education nearly doubled the likelihood of scoring 90 per cent or better. As part of a coordinated survey‐readiness program, a contest can be a useful and effective method to assess and improve staff knowledge.

The study aims to clarify the issue of whether measurement has a positive effect on different aspects of innovation capability. The study contributes to the current understanding in two ways; first by presenting the important aspects of organisational innovation capability, and second by showing the importance of measurement in promoting different aspects of innovation capability.

The study has been executed by conducting a web‐based survey in small‐ and medium‐sized enterprises (SMEs). A sample of 2,400 SMEs was randomly selected. A representative of management and employees in each company received an invitation to participate in the study. A total of 311 valid responses were received.

The study contains a comprehensive description of the impacts of measurement on different aspects of innovation capability in SMEs. According to the results, performance measurement has positive effects on issues related to innovation capability. The measurement of the aspects of innovation capability is rare in SMEs, although innovation capability and measurement are positively related. The study suggests that both academics and practitioners should focus on the development of new methods and practices for measuring issues related to innovation capability in order to develop innovation capability and further contribute to firm success.

The paper discusses the value of measurement in a context of innovation management.

The purpose of this paper is to discuss whether performance measurement moderates the relationship between innovation capability and firm performance.

The study was conducted through a web-based survey in small- and medium-sized enterprises (SMEs). A total of 311 responses were received from a sample of 2,400 randomly selected SMEs.

Consistent with predictions, the link between innovation capability and firm performance is significant in the presence of performance measurement. Performance measurement can thus be used as a tool for improving the performance of SMEs through innovation capability.

Using the results of this study, practitioners can improve their innovation capability through performance measurement by taking better account of various aspects.

Previous research has studied the effects of performance measurement, but not in the area of innovation management. Previous research has also showed that measurement has positive effects on innovation capability. The present study goes one step further by investigating the impacts of measurement on the relationship of multiple aspects of innovation capability and firm performance.

The relationship between overall innovation and innovation capability, and performance has been a topic of several earlier studies. However, the effects of the aspects of innovation capability on performance of a firm have stayed unfamiliar. The purpose of this paper is to study the relationship between organizational innovation capability and firm performance. The study contributes to the current understanding by presenting the important aspects of organizational innovation capability that affect firm performance. The effects are studied to both financial and operational performance.

The approach of this study is quantitative. The data used to test the hypotheses were gathered from Finnish small- and medium-sized enterprises (SMEs) with a web-based questionnaire. The sample covered 2,400 SMEs employing 11-249 persons and having a revenue of two to 50 Meuro. The sample was randomly selected.

The findings showed that three aspects of innovation capability, namely ideation and organizing structures, participatory leadership culture, and know-how development, has some effect on different aspects of firm performance. Surprisingly, the aspects of innovation capability were found to be more influential to the financial performance than operational performance.

The paper contains suggestions for improving performance through developing innovation capability. The paper aims to support practice in two ways. First, organizations can identify aspects of innovation capability that affect operational and financial performance. In that way, organizations can benefit the results by applying these aspects in their everyday operations. Second, the results of the paper may help professionals to begin to understand that leveraging innovation capability may improve an organization's performance.

Previous research has often either concentrated on innovation capability as a one dimension without studying the relationship aspect by aspect or studying only the effects of one aspect of innovation capability. The results of the study take one step further by investigating the relationship of multiple aspects of innovation capability and firm performance.